At Oriwoon Store, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to assist you with a smooth refund process. Please read our refund policy below:
1. Refund Eligibility
To be eligible for a refund, items must be returned within 30 days of delivery. The items should be in their original condition, unworn, unwashed, and with all tags still attached.
2. Refund Process
- Once we receive your returned item, we will inspect it to ensure it meets the return criteria.
- After approval, we will process your refund to the original payment method within 7-10 business days.
- You will receive a confirmation email once your refund has been issued. Please note that it may take additional time for the refund to reflect in your bank account, depending on your payment provider.
3. Non-Refundable Items
Certain items, such as final sale products or customized items, may not be eligible for a refund. Please check the product description before purchasing to see if any restrictions apply.
4. Late or Missing Refunds
If you haven’t received your refund after 10 business days of approval, please follow these steps:
- Check your bank account or credit card statement again.
- Contact your bank or credit card company, as it may take some time before your refund is officially posted.
- If you have completed these steps and still have not received your refund, please contact us at [email protected].
Contact Us
If you have any questions or need further assistance regarding your refund, please feel free to reach out to us:
- Email: [email protected]
- Vietnam Address: 3/48 To Hien Thanh, My Xa, Nam Dinh 420000, Vietnam
- United States Address: 355 Turquoise Ct, Delano, CA 93215, United States
We appreciate your understanding and look forward to providing you with an exceptional shopping experience at Oriwoon Store