At Oriwoon Store, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return process. Please review our returns policy below:
1. Free Returns
We offer free returns on all orders. You won’t be charged any return shipping fees when sending items back to us.
2. Return Window
You have 30 days from the date of delivery to initiate a return. To be eligible for a return, the item must be in its original condition, unworn, unwashed, and with all tags attached.
3. How to Initiate a Return
To initiate a return, please contact our customer service team at [email protected] with your order number and the reason for your return. Our team will guide you through the process and provide you with a prepaid return shipping label.
4. Refund Process
Once we receive your returned item, we will inspect it and process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase.
5. Exchanges
If you wish to exchange an item, please follow the return process outlined above. Once your return is processed, you can place a new order for the desired item.
6. Non-Returnable Items
Certain items, such as final sale items or customized products, may not be eligible for return. Please review the product description before making a purchase to ensure you are aware of any return restrictions.
Contact Us
If you have any questions or need assistance with your return, feel free to reach out to us:
- Email: [email protected]
- Vietnam Address: 3/48 To Hien Thanh, My Xa, Nam Dinh 420000, Vietnam
- United States Address: 355 Turquoise Ct, Delano, CA 93215, United States
We appreciate your business and are here to ensure that your shopping experience with Oriwoon Store is a positive one!